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Advantages of ServiceNow

Advantages of ServiceNow

Digital workflows optimize and streamline processes in any business. Data connectivity is the best in the world! No need to write crazy APIs or integrations to give businesses access to their data. ServiceNow enables businesses to map, process and connect large amounts of complex data without worrying about customization and technical debt. ServiceNow has been a leader in Platform as a Service (PaaS) solutions for years and is growing exponentially every year. It has proven its ability to transform IT and business and is becoming the go-to career strategy for senior IT executives. In this article, we will give you an insight into ServiceNow and its advantages.

  • History and Evolution
  • Key Advantages of using ServiceNow
  • Industries using ServiceNow
  • Market of ServiceNow

 History and Evolution of ServiceNow

ServiceNow was founded in 2004 by Fred Luddy at the company's headquarters in Santa Clara, California. ServiceNow was created as an outsourcing Platform to manage IT service requests efficiently. As part of this expansion, something unique was created. As the application evolved, communicating between different functional areas and getting a single view of all areas.

In 2005, Service Now built its first limited-service catalogue with just a few customers, and in 2006, the company expanded internationally and built its first cloud orchestration Platform. In 2016, the company received FedRAMP certification under the Federal Risk Management and Authorization Programmed, which meets cloud product security requirements.

ServiceNow has become one of the fastest-growing software companies, competing with well-known companies such as Facebook. Their powerful Platform goes beyond IT infrastructure to include security, customer service, HR and business applications. Now software such as Salesforce, Workaday, SAP and Oracle can easily collaborate using the Platform to communicate across channels.

Key Advantages of ServiceNow

The Platform's intelligent automation engine handles anomaly detection, predictive modelling, benchmarking and performance forecasting. It is always available in the cloud, and it is fully customizable, secure, and scalable for even the largest global enterprises.

Better integration

A wide range of automation tools allows you to streamline certain tasks, such as ticket entry and invoice tracking. But even when you invest in different systems to automate different parts of your business, gaps often remain in service delivery as they cannot exchange information freely between them. ServiceNow is different because it uses the same Platform that underpins ServiceNow ITSM and extends its functionality to other business functions. For example, ServiceNow provides a single point of contact for workforce management and customer service.

High return on investment

When investing in new software, the aim is to maximize the return on investment. With this in mind, you don't want software that is buggy or fault-tolerant. Service Now  is a global cloud computing giant that uses a single framework to manage your IT and business processes. Get regular updates, world-class performance analysis, rapid deployment and all the customizations and updates you need from a network of world-class technology partners. All this helps you get the fastest possible return on your investment.

Better service

With ServiceNow, you have complete visibility of all operations and can generate customized reports. With ServiceNow's one-stop shop for service administration and management, everyone in the system is forced to submit queries and expect results in the same way. It allows the workflow automation system to take control and resolve issues faster. The result is better customer service and happier employees.

Increased productivity

With service management software like ServiceNow, your employees no longer waste valuable time waiting for confirmations and responses. Service Now can automate tasks to generate information, notify the right people, and sometimes resolve issues before they cause harm to your customers. By automating workflows, ServiceNow can eliminate wait times and interruptions.

Process Consolidation

ServiceNow ITSM helps you consolidate processes with the Now Platform. Performance analytics provide insights that support operations. ServiceNow Service Management can also help you eliminate redundant processes for maximum efficiency.

Industries using ServiceNow

ServiceNow products provide a service model that helps users identify the root causes of problems and resolve them in a self-service manner. The service model in ServiceNow products takes the form of tasks, activities and processes organized around cloud services. Together, these are part of a single managed workflow that supports functions such as real-time communication, collaboration and resource sharing. Service Now offers service management software for the following areas.

  • HealthCare
  • Financial Services
  • Government
  • Manufacturing
  • Telecommunications
  • Education

Market Share of ServiceNow

The global ITSM application market is expected to reach $5.7 billion by 2024, compared to $5.4 billion in 2019 at an annual growth rate of 0.9%. ServiceNow leads the pack with a 37.7% market share, with revenues increasing from ITSM license, maintenance and subscription revenues.

Recently, the ServiceNow market cap jumped to $100 billion.

Conclusion 

Demand for Learning ServiceNow

Given the benefits that ServiceNow offers, it's no wonder it's so popular. And the demand for high paying ServiceNow jobs is also on the rise, with the average salary of ServiceNow admin crossing $100k. Many professionals are looking for ServiceNow training and certification. Students are keen on taking up ServiceNow online courses and excel in their career. We at QTS provide one of the best ServiceNow admin training for successfully implementing ServiceNow in organizations. Train with us and become proficient in ServiceNow administration.

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