Servicenow Admin Training - Servicenow Certification

Course Overview

ServiceNow Administrator certification program is a course in which you will learn everything which an administrator has to do in an organization. Our trainers will let you know about the responsibilities which you have to handle during your job. In order to train you for the exam, mock test sessions will be conducted.

These tests will be the same as Servicenow Admin online exam and you will get an idea about the types of questions that you have to face in the real exam. QTSInfo provides Servicenow admin certification that will help you to get a good job.

Servicenow Administrator Training Key features

The course will start with introducing what is Servicenow administrator
Understand the usage of Servicenow admin
Get a Servicenow Admin tutorial to clear your concepts after attending the classes
There is a huge demand for Servicenow certified system Administrator in the job market
Servicenow Admin certification questions will be provided in mock tests
Become a Servicenow certified system Administrator after completing the course

Who should take ServiceNow Admin Certification course?

The Servicenow Online Course can be done by graduates who have little or no know ledge about Servicenow. People who want to make a career as a Servicenow administrator or Servicenow developer can pursue the course.

Top Hiring Company

Industry Trends

Course curriculum / Syllabus

Introduction to Service Now

Overview of Service Now
Usage of Service Now
How to use cloud computing in Service Now?
Overview of ITIL foundation
Understand the concept of Navigation and users
What are Helpful portals?

Incident Management

Overview of Incident Management
Process of Incident management
Improving incident management continuously

Change Management

Overview of Change Management
Process of Change management which include raising, authorizing, planning
Change management workflow and change task
Improving change management continuously

Problem Management

Overview of Problem Management
Process of Problem management which include identification, investigation, and solution
Problem management workflow and problem task types
Improving problem management continuously
Understand Context menu

Configuration and Asset management

Overview of CI and Asset
Class and category of CI
Type of assets and Model of assets
Relationship between CMDB Plug-in and CI

Knowledge Management

Overview of Knowledge Management
Knowledge Management Roles
Application and Modules
Using Knowledge
Creating Knowledge
Translating Knowledge
Reporting and Tracking on Knowledge

SDLC () Software Development Life Cycle) & SLA Service Level Agreement

Introduction to SLA,OLA and UPC
SLA Workflow
Service Level Agreement
SDLC In Service now

Servicenow Admin FAQ’s:

1.How can we start the Servicenow course online?

You will have to register on our website and make a payment for the registration fee. Demo classes will be conducted to let you know the quality of education that we provide. If you are satisfied then you can make further payments. If you are not satisfied then the registration fee will be refunded.

2.What will happen if I miss any class?

We will provide you the training recorded video, e-learning pdf’s of that class.

3.Will job assistance be provided to us?

Yes! We will provide job assistance till the time you get a job with a good salary package.

4.What is the experience of the instructors?

The instructors have the experience of more than ten years and they will teach you all the concepts of the subject in theory and practical.

5.Will I get the facility of mock test and mock interview?

Yes! You will get the facility of mock test and mock interview.