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Servicenow Admin

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Servicenow Admin

ServiceNow Administrator Online Training

Servicenow Online Training is a course from QTSInfo which will help you in learning about a Servicenow Admin Training. The training will let you learn all the concepts so that you can handle the position of a Implementing Servicenow Administrator easily. You can get many other Servicenow Admin jobs after completing the course. Our expert trainers will teach the course and will answer all your queries. They have attained much knowledge about the subject as they have done a lot of projects in this field.

Course Overview

ServiceNow Administrator certification program is a course in which you will learn everything which an administrator has to do in an organization. Our trainers will let you know about the responsibilities which you have to handle during your job. In order to train you for the exam, mock test sessions will be conducted.

These tests will be the same as Servicenow Admin online exam and you will get an idea about the types of questions that you have to face in the real exam. QTSInfo provides Servicenow admin certification that will help you to get a good job.

Servicenow Administrator Training Key features

  • The course will start with introducing what is Servicenow administrator 
  • Understand the usage of Servicenow admin
  • Get a Servicenow Admin tutorial to clear your concepts after attending the classes
  • There is a huge demand for Servicenow certified system Administrator in the job market
  • Servicenow Admin certification questions will be provided in mock tests
  • Become a Servicenow certified system Administrator after completing the course

Who should take ServiceNow Admin Certification course?

The Servicenow Online Course can be done by graduates who have little or no know ledge about Servicenow. People who want to make a career as a Servicenow administrator or Servicenow developer can pursue the course.

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Course curriculum / Syllabus

Introduction to Service Now
  • Overview of Service Now
  • Usage of Service Now
  • How to use cloud computing in Service Now?
  • Overview of ITIL foundation
  • Understand the concept of Navigation and users
  • What are Helpful portals?
Incident Management
  • Overview of Incident Management
  • Process of Incident management
  • Improving incident management continuously
Change Management
  • Overview of Change Management
  • Process of Change management  which include raising, authorizing, planning
  • Change management workflow and change task
  • Improving  change management continuously
Problem Management
  • Overview of Problem Management
  • Process of Problem management which include identification, investigation, and solution
  • Problem management workflow and problem task types
  • Improving problem management continuously
  • Understand Context menu
Configuration and Asset management
  • Overview of CI and Asset
  • Class and category of CI
  • Type of assets and Model of assets
  • Relationship between CMDB Plug-in and CI
Knowledge Management
  • Overview of Knowledge Management
  • Knowledge Management Roles
  • Application and Modules
  • Using Knowledge
  • Creating Knowledge
  • Translating Knowledge
  • Reporting and Tracking on Knowledge
SDLC () Software Development Life Cycle) & SLA Service Level Agreement
  • Introduction to SLA,OLA and UPC
  • SLA Workflow
  • Service Level Agreement
  • SDLC In Service now

Servicenow Admin FAQ’s:

1.How can we start the Servicenow course online?

You will have to register on our website and make a payment for the registration fee. Demo classes will be conducted to let you know the quality of education that we provide. If you are satisfied then you can make further payments. If you are not satisfied then the registration fee will be refunded.

2.What will happen if I miss any class?

We will provide you the training recorded video, e-learning pdf’s of that class.

3.Will job assistance be provided to us?

Yes! We will provide job assistance till the time you get a job with a good salary package.

4.What is the experience of the instructors?

The instructors have the experience of more than ten years and they will teach you all the concepts of the subject in theory and practical.

5.Will I get the facility of mock test and mock interview?

Yes! You will get the facility of mock test and mock interview.

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